Frequently Asked Questions
Everything you need to know about Altara Energy
Altara Energy and Rangeway Energy are built by the same team but serve different needs:
Altara Energy
- Convenient city locations
- Fast, efficient charging
- Daily drivers & commuters
- Grab-and-go amenities by Coz-E Corner
Rangeway Energy
- Scenic highway corridors & National Parks
- Hospitality-first experience
- Road-trippers & adventurers
- Premium indoor lounges
Both networks share the same operational excellence: 24/7 Network Operations Center monitoring, 99%+ uptime guarantee, and rapid response protocols.
Altara stations feature high-power DC fast chargers compatible with all modern electric vehicles equipped with CCS (Combined Charging System) or CHAdeMO connectors.
Compatible Vehicles Include:
Our chargers deliver up to 350kW of power, though your actual charging speed depends on your vehicle's capabilities and battery state.
We offer two convenient payment options:
Altara Network App
Free members pay a flat rate of $0.47/kWh any time of day
- Real-time availability
- Start/stop from your phone
- Usage history tracking
Credit Card at Charger
Time-of-use pricing that varies throughout the day
- Higher rates during peak hours
- Lower rates off-peak
- No account needed
Tip: Join the free Altara Network for predictable flat-rate pricing and avoid time-of-use surprises.
Every Altara station features Coz-E Corner convenience amenities to make your charging stop comfortable and efficient.
Grab & Go Refreshments
Coffee, snacks, and beverages for quick stops
Clean Restrooms
Well-maintained facilities for your comfort
Climate Control
Comfortable waiting areas year-round
Free Wi-Fi
Stay connected while you charge
Designed for efficiency, our amenities let you quickly grab what you need and get back on the road. For a more hospitality-focused experience with premium lounges, check out Rangeway Energy.
We're actively expanding the Altara Network across major metropolitan areas and high-traffic corridors. Our expansion strategy focuses on:
- Urban Centers: Convenient city locations for daily commuters
- Highway Corridors: Strategic placements along major routes
- Retail Partners: High-traffic shopping and dining areas
- Business Districts: Workplace charging solutions
Join our waitlist to be notified when we launch in your area. We prioritize expansion based on member interest and strategic partnerships.
Altara Network membership is completely free with no monthly fees. You only pay for the electricity you use at a predictable flat rate.
Member Benefits Include:
Flat Rate Pricing
Always $0.47/kWh, any time of day - no peak hour surprises
App Control
Start, stop, and manage charging sessions from your phone
Real-Time Availability
Check charger status before you arrive - plan with confidence
Usage History
Track all charging sessions, costs, and energy consumption
Yes! Altara Energy offers customized fleet charging solutions with volume discounts for businesses operating electric vehicle fleets.
Fleet Program Benefits:
Volume Discounts
Reduced per-kWh rates based on usage volume
Centralized Billing
Single invoice for all fleet charging activity
Fleet Dashboard
Track all fleet vehicles and charging sessions in one place
Dedicated Support
Priority customer service for fleet managers
Ideal for: Delivery services, rideshare fleets, corporate vehicle pools, municipal vehicles, and commercial transportation.
Contact our fleet team at fleet@altaraenergy.com to discuss your custom fleet charging solution.
Altara stations are backed by Rangeway Energy's 24/7 Network Operations Center with rapid response protocols to keep you charging without delays.
If You Experience an Issue:
Use the App
Report issues directly through the Altara app for fastest response
Call Support
24/7 hotline number on every charger for immediate assistance
Get Help
Our NOC team resolves issues remotely or dispatches technicians quickly
24/7 Monitoring
Real-time monitoring catches issues before you do
99%+ Uptime
Industry-leading reliability guarantee
Rapid Response
Quick resolution to minimize downtime
For general questions, contact us at support@altaraenergy.com
Still Have Questions?
Our team is here to help. Reach out to us for personalized assistance.